FAQs
REFUND AND REPLACEMENT POLICY
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!
Bumble Bee Star will not be held liable to any lost or misrouted parcels due to incorrect address provided by the customer.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USP/USPS.
DO YOU SHIP INTERNATIONALLY?We ship worldwide.
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our order lookup page to track the status and location of your order. You can also reach out to our customer support desk at [email protected] to ask questions anytime.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
Shipping times differ depending on a destination country, shipping method selected, and customs clearance time (for international shipping only). You will receive an email confirmation once your order has shipped. Once shipped, you will receive your tracking number within 48 hours. You would be able to track the order then. If you would like to know information about shipping times for a specific destination country, feel free to email us at [email protected]. We're happy to help.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard American Express and Discover
CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator